Privacy policy

Effective date: 22/10/2025

[SteelHaus] (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, purchase our products, contact support, or interact with our ads and social media.

Table of Contents

  1. Personal Information We Collect

  2. Sources of Personal Information

  3. How We Use Personal Information

  4. Legal Bases (where applicable)

  5. How We Share Personal Information

  6. Your Choices and Rights

  7. Cookies and Similar Technologies

  8. Advertising and Analytics

  9. International Data Transfers

  10. Security

  11. Data Retention

  12. Children’s Privacy

  13. Changes to This Policy

  14. How to Contact Us

  15. Jurisdiction-Specific Disclosures

1) Personal Information We Collect

We may collect:

  • Identifiers & contact data: name, email, phone, billing and shipping address, account username.

  • Commercial data: cart contents, orders, returns, warranties, service requests, preferences, saved items.

  • Payment data: payment method, masked card details, transaction identifiers, billing address. (Processed by compliant payment providers; we do not store full card numbers.)

  • Device/usage data: IP address, device and browser type, pages viewed, cookies, referring/exit pages, timestamps, approximate location.

  • Communications & UGC: emails, chats, product reviews, survey responses, images you upload.

  • Logistics data: delivery notes, proof of delivery.

  • Inferences: segments or preferences derived from the above (e.g., style, price band).

We do not intentionally collect sensitive health data or biometrics. Do not submit such information to us.

2) Sources of Personal Information

  • Directly from you: checkout, account registration, support, reviews, surveys.

  • Automatically: via cookies, pixels, SDKs when you browse our sites.

  • Service providers & partners: payment, analytics, advertising, fulfillment, anti-fraud.

  • Social platforms: if you engage with our profiles or use social login.

  • Affiliates/marketplaces: when permitted and relevant to your order.

3) How We Use Personal Information

  • Provide services: process orders, payments, deliveries, returns, and warranties.

  • Account & support: create and maintain accounts, respond to messages.

  • Operations: site performance, troubleshooting, quality assurance, forecasting, inventory, and reporting.

  • Personalization: remember settings, recommend products.

  • Marketing: send emails/SMS (where permitted), run promotions, measure campaign performance.

  • Security & compliance: detect/prevent fraud, enforce terms, comply with law.

  • Research & development: improve products, UX, and logistics.

4) Legal Bases (where applicable, e.g., EU/UK)

  • Contract: to fulfill purchases and provide requested services.

  • Consent: for optional marketing and certain cookies.

  • Legitimate interests: site security, analytics, product improvement, non-intrusive marketing.

  • Legal obligation: tax, accounting, regulatory requests.

5) How We Share Personal Information

  • Service providers (processors): hosting, CDN, payment, fulfillment/shipping, customer support, analytics, anti-fraud, marketing tools.

  • Business transfers: mergers, acquisitions, financing, or sale of assets.

  • Legal & safety: law enforcement or lawful requests; to protect rights, safety, or property.

  • Affiliates: only for the purposes described here and subject to appropriate safeguards.
    We do not sell personal information for money. Some ad tech uses may be considered “targeted advertising,” “sharing,” or “selling” under certain laws; see Section 15 and “Cookies & Advertising” for opt-out controls.

6) Your Choices and Rights

  • Access/port/correct/delete: submit a request at email [privacy@SteelHaus2025.com].

  • Marketing opt-out: unsubscribe links in messages; for SMS use provided STOP instructions.

  • Cookies/ad preferences: manage in your browser.
    We may verify your request and may deny or limit it as permitted by law.

7) Cookies and Similar Technologies

We use:

  • Strictly necessary cookies: core site functions and checkout.

  • Functional cookies: remember preferences.

  • Performance cookies: measure usage and diagnostics.

  • Advertising cookies/pixels: show and measure ads.
    Manage choices in your browser settings. Preferences are browser-specific.

8) Advertising and Analytics

We work with analytics and ad partners to:

  • measure traffic and conversions;

  • build non-sensitive audience segments;

  • show ads on our sites and others.
    Partners may use cookies/pixels to observe activity over time on our properties and other sites/apps. Use the [Cookie Preferences Link] and any “Do Not Sell/Share/Targeted Ads” controls provided in your region (see Section 15).

9) International Data Transfers

Data may be processed in countries other than yours. We apply appropriate safeguards (e.g., Standard Contractual Clauses) where required.

10) Security

We use administrative, technical, and physical measures appropriate to the risk. No system is 100% secure.

11) Data Retention

We keep data only as long as needed for: orders and warranties, legitimate business needs, legal requirements, and dispute resolution. Typical periods:

  • orders/tax: up to 7–10 years (jurisdiction-dependent);

  • accounts: for the life of the account plus a limited period;

  • marketing: until you opt out or after a defined inactivity window;

  • logs: short rolling windows unless needed for security.

12) Children’s Privacy

Our services are for a general audience and not directed to children under 13 (or the age defined by your jurisdiction). Do not provide children’s data. Contact us to remove such data if collected inadvertently.

13) Changes to This Policy

We may update this Policy. The “Effective date” shows the latest version. Material changes will be signposted on our site.

14) How to Contact Us

  • Email: [privacy@SteelHaus2025.com]

15) Jurisdiction-Specific Disclosures

India (DPDP Act, 2023)

  • Purpose & notice: See Sections 3 and 7.

  • Consent/legitimate uses: We rely on consent for marketing cookies/SMS/email; performance of contract for orders.

  • Data principal rights: access, correction, erasure, grievance redressal; contact as in Section 14.

  • Cross-border transfers: per Section 9.

United States (State Laws: CA/CO/CT/VA/UT and others)

  • Consumer rights: access, delete, correct, portability, and opt-out of targeted advertising/sharing/sale as defined by law.

  • Appeals: submit to [privacy@SteelHaus2025.com] with subject “Appeal”.

  • Financial incentives: if offered (e.g., discounts for email/SMS), the program terms describe material aspects and how to withdraw.

Required Vendor Disclosures (examples—keep updated)

  • Payments: processed by [Processor Name]; tokenized; we don’t store full card numbers.

  • Hosting/CDN: [Provider]

  • Analytics/Ads: [List key partners, e.g., Google Analytics, Meta, etc.]