Each SteelHaus piece is carefully inspected before dispatch. If your order arrives damaged, defective, or incorrect, we’ll work to resolve it quickly.

IF YOUR ORDER ARRIVES DAMAGED

Please contact us within 72 hours of delivery at steelhaus2025@gmail.com with your order number and clear photographs of the issue.

Keep the product and its original packaging until the matter is resolved.

Once the issue is verified, we will arrange a replacement at no additional cost. Return shipping for verified damage or defects will be covered by us.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at steelhaus2025@gmail.com.