FAQ

Last updated: [19 FEB 2026]

Orders
Q: How do I place an order?
Add your chosen piece to cart and proceed to checkout. Once payment is confirmed, you’ll receive an order confirmation by email.
Q: Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After dispatch, changes aren’t possible.
Q: Do you offer custom sizes or finishes?
Yes, select products can be customized in dimensions or finish. Contact support@steelhaus2025.com before ordering for a quote.
Shipping
Q: Where do you ship?
We currently ship across India. 
Q: How long does delivery take?
In-stock items ship within 5–7 working days. Custom orders require 3–5 weeks depending on finish and volume.
Q: Is shipping free?
Shipping is included in most listed prices. In some regions or large-format deliveries, a freight fee may apply and will be shown at checkout.
Q: How will my order arrive?
Larger pieces are shipped by freight carriers, curbside delivery by default. Inspect the item upon arrival before signing the delivery slip.
Returns & Refunds
Q: What is your return policy?
yes, we offer a 14 days refund policy but the customer will bear the cost of shipping and the original cost of shipping will be deducted from the refund amount

Note: if there are any defects which are caused by the customer in the 14 days period then a small fine depending of the damage will be applied to the refunding amount 

Q: Are shipping fees refundable?
No. Shipping costs (including those built into the product price) are deducted from all refunds.
Q: My item arrived damaged. What should I do?
Email support@steelhaus2025.com within 48 hours with clear photos of the product and packaging. We’ll repair, replace, or refund depending on inspection.
Products
Q: Are all items handmade?
Yes. Every Steelhaus piece is built in small batches using industrial-grade steel and concrete, finished by hand. Slight variations are part of the design.
Q: How should I care for my furniture?
Wipe with a soft dry or slightly damp cloth. Avoid harsh cleaners and direct sunlight. Keep steel surfaces dry to prevent oxidation.
Payments
Q: What payment methods do you accept?
Credit/debit cards, UPI, and net banking are accepted through secure checkout. COD is available on select items
Q: Are prices inclusive of taxes?
Prices include all applicable taxes unless otherwise stated.
Other
Q: Do you offer bulk or trade discounts?
Yes. Architects, interior designers, and bulk buyers can contact trade@steelhaus2025.com for catalog and pricing.
Q: How can I contact support?
Email support@steelhaus2025.com or message us on Instagram @steelhaus.in.